All Kala Therapy Inc. products fall under this return policy.

Duties & Policies

1. Return Policy:

• All returned devices or products will not be eligible for subsequent trials after an initial return.
• We require a valid return tracking number within 30 days from the delivery confirmation for full refunds.
• Damages by customers will negate return/exchange eligibility. Returns must be undamaged for charity donations.
• Kala Mask, Kala Wand, Kala PEMF Mat, Kala Wrap, Kala Sauna Blanket, Kala Quad, Kala Duo, Kala Vertical Stand, Kala Horizontal Stand, Kala Goggles, and Kala Sauna are final sale and are not returnable.
• A $15 restocking fee applies to all returns, emphasizing our eco-conscious commitment.

2. Shipping:

• Kala covers initial shipping but not return shipping.
• All shipping times are as stated at checkout, though we aim for faster deliveries.
• Pre-order delivery times are estimates and can change.
• For mixed orders of pre-order and in-stock items, shipping will be done when all items are available.

3. Refunds:

• Refunds are processed to the original payment method after inspection, typically within 14 business days.

5. Cancellation Policy:

• Cancellations post-order placement aren't allowed. For returns, wait for product delivery and initiate the return process.

6. Warranty:

• Kala products come with a 2-year Limited Warranty. Warranty covers manufacturing defects and offers a one-time replacement. Warranty determinations are Kala's sole discretion.

7. 30 Day Money Back Guarantee:

• Products can be returned within 30 days from purchase. Proof of purchase is necessary.

• This guarantee is non-transferable and exclusive to Kala's official sales channels.

8. Billing:

• Promotional offers and codes are not stackable.

Privacy Policy:
Your privacy is vital to us. We collect data to improve user experience and ensure transparent transactions. This includes device info, purchase history, and other interactions. For detailed insights on data collection and usage, please refer to https://www.kalaredlight.com/privacy-policy.

Disclaimer:
Kala Therapy promotes a balanced lifestyle with healthy light. It's not a medical substitute. Always consult with professionals for health concerns.

General Website Use:
By using our website, you agree to our terms and conditions. This encompasses user interaction guidelines, privacy policies, and purchase conditions.

Feedback & Submissions:
Feedback, ideas, or comments sent to us can be utilized at our discretion. Ensure your feedback doesn't infringe any third-party rights.

Errors & Omissions:
We strive for accuracy but can't guarantee the absence of errors. Any error identified can be rectified without prior notice.

Prohibited Uses:
Illegal activities, data theft, or harm intent using our platform are strictly prohibited.

Rights & Termination:
Rights not explicitly granted herein are reserved by Kala Therapy Inc. Service usage can be terminated if the user violates any terms.

Amendments:
We may revise these terms occasionally. It's your duty to stay updated with the latest terms.

Health Canada Application:
License application submitted to Health Canada, pending review

Contact Us:
For clarifications, please reach out to kala@kalaredlight.com.

Medical Warning:

• This device is not for use over the eyes and eyelids. This device is not for use over the eyes and is not for use on eyelids. 

• Do not look directly at the light emitting diodes when using this device. 

• Do not use the device if the device or its accessories are damaged  

because it may be harmful to your health. Ask for technical support if  

you find any damage in the product  

• Only authorized personnel may service this equipment, contact Kala  Therapy Inc for servicing or repairing. 

• Do not lie or apply pressure upon the LED Device. The device cannot  withstand a human weight or other efxtremely external pressure. Do not  place the device under clothing, blankets, sheets or towels. 

• Do not apply external pressure to the device or controller, and do not  drop the product, since it may damage or weaken the LEDs and other  components. 

• When charging the battery controller, please disconnect the mask  from the battery controller. 

• Please connect the controller USB-C port to the adaptor first, then  plug the adapter into the power supply. 

• Please do not place the KALA RED LIGHT FACE MASK at where it may  be. fell or pulled into water or other liquid. If the device falls into water  or liquid, please unplug immediately. 

• Do not use the KALA RED LIGHT FACE MASK while you are bathing  or taking a shower. 

• Keep the device away from thermal energy. 

• Do not attempt to disassemble the KALA'RED LIGHT FACE MASK as  this may cause damage to the device. 

• If the device overheat, turn it o  immediately. 

• Keep the device away from flammable liquids and aerosol products or  where is filled with oxygen. 

• Please avoid using this product when it was stacked with other  equipment or near the interfering equipment because it will be harmful  to the product and it could cause unexpected treatment result. 

• Use of accessories other than those specified or provided by the  manufacturer of this equipment could result in increased  electromagnetic emissions or decreased electromagnetic immunity. 

• If face filling plastic surgery (hyaluronic acid and other infusions) has  been accepted within one month.It is not recommended to use this  product. 

• If there is sunburn in the past 2 weeks, it is recommended not to use  this product to allow your skin to repair. 

• This device is not for use by more than one person. 

• The mask should not be used if directly connected to the USB wall  adapter, this will cause excessive voltage and current, damage the  equipment, and damage the skin. 

• Do not use the LED mask while the battery controller is being charged. • Keep the device out of the reach of children/pets to avoid inhalation or  swallowing of small parts. 

• Keep the device out of the reach of children/pets to avoid  Strangulation of cables.