Shipping Policy

Free Shipping!

100% free shipping is offered North America Wide on all Kala orders. You may use a PO box when placing your order. Please note that we may be experiencing delays due to COVID-19. An exact shipping estimate can be found at checkout. 

All orders are shipped from our Toronto warehouse. There will be no duties charged on any USA or Canada orders. In extreme cases of urgency and special consideration, we can ship directly from our oversees warehouse. 

Our company is Canadian and our products are designed, engineered and warehoused in our Toronto warehouse. However, due to worldwide delays in container shipments, some items are being sent Air Express from our Overseas Warehouse, directly to you. This type of shipping is fast and efficient and always by large, well established Couriers such as UPS, FEDEX and DHL. The typical transit times are between 6 - 8 business days.

The advantage of doing this, is that everything is always in stock and we can seamlessly deliver everything you ordered. All warranty shipping is within Canada so you never have to ship anything overseas.

All orders are fully trackable from when they leave our warehouse for their journey to you, until they arrive.

Canada wide orders are shipped prioritized through Canada Post. General shipping transit times are 2-6 business days.

USA wide orders are shipped with USPS. General shipping transit times are 2-4 business days.

International orders are shipped with APC Worldwide. General shipping transit times are 8-14 business days.

All our shipments are fully tracked and tracking will be provided to you as soon as your package ships. If you receive a tracking number that Canada Post does not recognize, it shipped with our expedited Stallion Express channel. You can track your shipment here: