Shipping Policy

Free Shipping!

We are pleased to provide 100% free shipping for all Kala orders across North America. You have the flexibility to utilize a PO box for your order placement. 

All orders originate from our warehouse located in North York, Canada. Rest assured, no duties will be applied to orders shipped within the USA or Canada. 

As a proudly Canadian company, our products are conceived, engineered, and housed in our Canadian warehouse. Typical transit times for North American orders range from 6 to 8 business days. Occasionally, a label may remain in a "Created Status" until the courier scans the parcel.

For your convenience, all warranty-related shipping is confined within Canada, eliminating the need for international shipments.

We are pleased to offer full tracking capabilities for your orders, ensuring visibility from the moment they depart our warehouse until they reach your destination.

Canadian orders are prioritized for shipment through Canada Post, UPS, FedEx, CanPar, or our local same-day shipping courier for GTA (Greater Toronto Area) deliveries.

US-bound orders are shipped via USPS and FedEx with general transit times ranging from 2 to 4 business days.

International orders are dispatched through APC Worldwide, typically arriving within 8 to 14 business days.

For any inquiries related to shipping, please don't hesitate to contact us directly at