30-Day Risk-Free Return Policy
We're confident that you'll appreciate the benefits of your Kala device. For this reason, we proudly offer a 30-day, risk-free guarantee. If, for any reason, you find that the product isn't right for you within this period, we're committed to ensuring a hassle-free return and a full refund. It's a testament to our trust in the product quality and efficacy that less than 1% of our clients opt to return. Our Kala family typically finds tremendous value in our devices!
Please note that there's a $15 restocking fee for returns. This fee is in line with our dedication to environmental sustainability, helping us offset costs associated with environmentally-conscious restocking practices.
However, due to the unique nature and dimensions of certain products - specifically, the Kala Mask, Kala PEMF Mat, Kala Wrap, Kala Sauna Blanket, Kala Quad, Kala Duo, Kala Vertical Stand, Kala Horizontal Stand, Kala Goggles, and Kala Sauna - these items are considered final sale and are not eligible for the 30-day risk-free return.
If you're not immediately satisfied after your first use of the Kala light, don't fret! You have an additional 29 days to experience its benefits. Should you decide to return, simply reach out to us at firstname.lastname@example.org with your order number and name.